Amazon is hiring – Virtual Customer Support Associate

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Latest Job Updates – June 2025

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🏠 Amazon is hiring – Virtual Customer Support Associate

  • Company: Amazon
  • Role: Virtual Customer Support Associate
  • Location: Remote (based in Telangana; servicing Hyderabad)
  • Experience Required: 0–5 years
  • Employment Type: Full-Time (Work from Home)
  • Posted: Early June 2025 on Naukri & Amazon Portal

🔍 Job Description & Responsibilities

Join Amazon’s support team as a Virtual Customer Support Associate, acting as the first point of contact for queries related to orders, products, payments, and content seamlessly over voice, chat, and email. You’ll be empowered with desktop tools to resolve issues efficiently and maintain top-tier customer satisfaction.

You will:

  • Respond to customer, partner, and delivery-related queries
  • Solve technical and account-related issues (Echo, Kindle, etc.)
  • Proactively gather feedback to improve service performance
  • Adhere to 24×7 shift schedules (e.g., 1 AM, 3 AM, 9 PM, 11 PM)
  • Use provided hardware and maintain a professional home setup

✅ Required Skills & Qualifications

  • Fluent English communication (verbal and written)
  • Experience in customer support or problem-solving roles
  • Strong research and issue resolution skills
  • Comfortable working in a 24×7 rotational shift model
  • Reliable broadband connectivity and dedicated workspace

🌟 Why Work with Amazon?

From day one, Amazon offers:

  • Growth opportunities in customer service careers
  • Full training (no need to memorize scripts)
  • Employee benefits: paid leave, insurance, parental leave, pension, and global employee discounts

Amazon fosters a supportive environment that values unique personalities, driving toward exceptional customer experiences and continuous improvement.

🔗 Related Past Posts

  • Cognizant – Software Engineer (Chennai)
  • S&P Global – SDET (Gurgaon & Ahmedabad)
  • Wipro – Service Desk Analyst L1 (Bengaluru)

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Meta Description:
Amazon is hiring Virtual Customer Support Associates in Telangana (Hyderabad). Entry to mid-level roles (0–5 yrs), full-time, work from home with rotation in shifts. Apply now!