Sprinklr – Technical Support Engineer

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Latest Job Updates – June 2025
Sprinklr is actively hiring a Technical Support Engineer in Bengaluru, India. This entry-level role is ideal for professionals with 0–5 years of experience in enterprise software support.

💼 Sprinklr – Technical Support Engineer

📍 Location: Bengaluru, Karnataka, India
🕒 Experience Required: 0–5 years
🏢 Department: Technical Support

🔍 Role Description

As a Technical Support Engineer at Sprinklr, you will:

  • Respond to customer inquiries and reported bugs received via tickets to ensure their continued access and usage of the Sprinklr platform.
  • Troubleshoot issues and provide efficient and prompt resolution to customers within timelines.
  • Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
  • Escalate critical issues to cross-functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
  • Assume responsibility for developing detailed knowledge about specific products.
  • Ensure internal knowledge reference pages are updated.

✅ Candidate Profile & Skills

  • Education: Bachelor’s degree in Computer Science, Engineering, or related field.
  • Experience: 0–5 years in enterprise software debugging, engineering, and support operations processes.
  • Skills:
    • Strong analytical and problem-solving skills.
    • Excellent written and verbal communication skills.
    • Ability to work independently and as a member of a team.
    • Ability to work effectively to meet SLAs and juggle several tickets/priorities simultaneously.
    • Passion for solving customer concerns and commitment to client delight.
    • Zeal to learn and constantly upgrade skills in a fast-changing work environment.
    • Ability to think on your feet and remain calm under pressure.
    • Self-motivated, takes initiative, assumes ownership.
    • Ability to work in a highly collaborative and fast-paced environment.
    • Experience in Web technologies, CRM or SaaS platforms, and/or digital marketing experience in social platforms.
    • Experience coding or scripting in one or more of JavaScript, Python, Java, Node.

🌟 Why Join Sprinklr?

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel.

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Sprinklr is hiring a Technical Support Engineer in Bengaluru with 0–5 years of experience in enterprise software support. Apply now!