Latest Job Updates – July 2025
Join Sutherland, a global digital transformation and customer‑experience leader, as an Associate Customer Service Consultant in their Banking & Financial Services team. This is an onsite opportunity in Hyderabad, TS, ideal for freshers or early-career professionals (0–2 years) looking to build a strong foundation in multi-channel customer support, communication, and process optimization, with excellent growth potential in a global MNC.
🔹 Job Overview
- Role: Associate Customer Service Consultant
- Company: Sutherland
- Location: Hyderabad, Telangana (Manikonda office)
- Experience Required: 0–2 years (freshers welcome)
- Education: High school diploma or diploma; B.E./B.Tech in CS or similar is a plus
- Salary: Not Disclosed
- Slug: associate-customer-service-consultant-hyderabad
🔹 Job Description
As an Associate Customer Service Consultant, you’ll be the primary point of contact for business customers via voice, email, and chat, providing timely, accurate, and professional support while meeting SLAs. You’ll own each interaction, resolve issues with empathy, maintain precise documentation and call records, and strive for first-contact resolution. You’ll also identify recurring issues and suggest process improvements, contributing to Sutherland’s “One‑team” culture. Rotational shifts (day & night) with 5‑day workweeks ensure flexibility. You’ll work from Sutherland’s Hyderabad office, equipped with cab service within a 25 km radius. This is a fast-paced global role that builds strong problem-solving, communication, and professionalism—key skills for rapid career growth.
🔹 Candidate Profile
Key Skills:
- Strong verbal and written English communication
- Customer‑centric mindset
- Multi-channel support (voice, email, chat)
- Basic Windows OS proficiency
Preferred Profile:
- Freshers or 0–2 years of experience
- Good email etiquette and time-management
- Empathy and positive problem‑solving
- Ability to work independently and efficiently
🔹 About Sutherland
Sutherland is a 37‑year‑old global digital transformation company that enhances customer and employee experiences through AI, automation, and omni-channel capabilities. Known for its One Sutherland culture, it emphasizes diversity, trust, and career growth, offering robust learning opportunities and career acceleration in Banking & Financial Services
🔹 How to Apply
- Customize your resume to highlight multi‑channel support or customer experience
- Showcase any email, chat, or voice‑based service exposure
- Apply via the official Sutherland careers portal
- DM us on Telegram or WhatsApp for the direct link