BPO Process Executive Voice Cognizant Hyderabad

Cognizant is hiring – BPO Process Executive – Voice – Customer Delight Champion

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Latest Job Updates – June 2025

Intro Paragraph
Cognizant, a global leader in professional services, is seeking a dedicated BPO Process Executive – Voice in Hyderabad, Telangana. This full-time, office-based role invites freshers and early-career professionals (0–2 years) to be the first point of contact for customers, resolving queries via phone, chat, and email. Join a collaborative, inclusive environment where your communication skills and problem-solving drive exceptional customer experiences.

🔹 Job Overview

  • Role: BPO Process Executive – Voice
  • Company: Cognizant
  • Location: Hyderabad, Telangana (Office-based)
  • Experience Required: 0–2 years
  • Education: Bachelor’s degree or higher preferred
  • Salary: ₹1.8–5.0 LPA (estimated range)
  • Slug: bpo-process-executive-voice-cognizant-hyderabad

🔹 Job Description

As a BPO Process Executive – Voice, you will:

  • Handle inbound calls, emails, and chat to troubleshoot product, billing, and account issues
  • Maintain service-level targets and respond promptly to customer inquiries
  • Use tools like Salesforce, along with internet and Windows OS knowledge
  • Proactively identify system or process improvements to elevate customer satisfaction
  • Work flexible shifts (including night shifts) depending on business requirements
  • Join Cognizant as BPO Process Executive – Voice in Hyderabad

🔹 Candidate Profile

Key Skills:

  • Strong verbal & written communication
  • Customer-focused with ability to maintain composure
  • Basic knowledge of internet tech, Windows OS, MS Office
  • Empathy, patience, and collaboration orientation

Preferred Profile:

  • Bachelor’s degree
  • Prior customer support or technical support experience (voice or non-voice)
  • Familiarity with Salesforce is a plus
  • Organized, detail-oriented and able to thrive in a changing environment

🔹 About Cognizant

Cognizant is one of the world’s leading IT and professional services firms, with over 300,000 associates globally. It’s recognized on the NASDAQ‑100 and named one of Forbes’ World’s Best Employers 2024. The company fosters an inclusive, innovative and collaborative workplace culture.Join Cognizant as BPO Process Executive – Voice in Hyderabad

🔹 How to Apply

  1. Highlight customer support experience or projects on your resume
  2. Emphasize communication skills and ability to work in shifts
  3. Prepare for assessments on communication, scenario responses, and basic troubleshooting