Latest Job Updates – July 2025
Capgemini invites 2025 graduates to join their Contact Support Group (CSG) in Noida, offering an exciting full-time opportunity in IT infrastructure support. As part of Capgemini’s Cloud & Infra Services, CSG acts as the first line of defense managing IT incidents and service requests through multiple digital and legacy channels. This role focuses on delivering excellent customer service and technical troubleshooting while working across different regions and time zones with a 24×7 rotational shift schedule. Capgemini encourages diversity and inclusion and especially welcomes female candidates to apply.
🔹 Job Overview
- Role: Contact Support Group (CSG) IT Enabler
- Company: Capgemini
- Location: Noida, India
- Experience Required: Fresher (2025 Graduates)
- Education: Any 3-year diploma or graduation (2025)
- Salary: INR 3,00,000 per annum (3 LPA + 25k one-time incentive)
- Slug: capgemini-contact-support-group-csg-noida
🔹 Job Description
In this role, you will provide best-in-class customer service and technical troubleshooting via voice and digital contact channels such as chat, BOTs, and email. Responsibilities include ticket management, prioritizing and categorizing issues, keeping customers informed, and utilizing business intelligence tools to improve service delivery. You will support customers across telecom, financial services, healthcare, and technology sectors. The role requires flexibility to work in 24×7 rotational shifts and possibly relocate. Key duties include first contact resolution, proactive communication, effective knowledge management, and collaboration with AI BOTs like CHIP to enhance customer experience.
🔹 Candidate Profile
Key Skills:
- Excellent English communication and interpersonal skills
- Basic computing knowledge
- Ability to multitask across different support channels
- Comfortable working under pressure and in night shifts
- Willingness to sign Service Level Agreements and meet KPIs
Preferred Profile:
- Open to relocation within India
- Strong customer service orientation
- Ability to work effectively in 24×7 rotational shifts
🔹 About Capgemini
Capgemini is a global leader in consulting, technology, and outsourcing services, known for its innovation, diversity, and inclusive work culture. With a strong presence across industries, Capgemini offers great career growth and learning opportunities for young professionals in IT and business services.
🔹 How to Apply
- Ensure your DigiLocker account and mobile number are linked with your Aadhaar before applying
- Highlight your communication skills and any relevant experience
- Apply only via the official Capgemini careers platform
- DM us on Telegram or WhatsApp for the apply link