Latest Job Updates – July 2025
BigBasket is currently hiring Customer Support Associates at their Kondapur facility in Hyderabad. Ideal for candidates with 0–2 years of experience, this on-site role involves assisting customers via calls, emails, and chat. With an attractive salary of ₹2–2.5 LPA, along with PF, ESI, and internet allowances, it’s a robust opportunity for those seeking stability in a dynamic e-commerce environment. Immediate joiners or candidates available for a walk-in drive between July 5–9, 2025 are especially encouraged to apply.
🔹 Job Overview
- Role: Customer Support Associate
- Company: BigBasket
- Location: Hyderabad, Telangana, India (Kondapur)
- Experience Required: 0–2 years
- Education: 10+2, Diploma, or Degree (excluding B.Tech/MBA/PG freshers)
- Salary: ₹2.0–2.5 LPA + allowances & benefits
- Slug: customer‑support‑associate‑bigbasket‑hyderabad
🔹 Job Description
You’ll be the frontline supporter for BigBasket’s customers—answering queries via phone, chat, and email, troubleshooting issues related to orders, payments, and product information. You must maintain accuracy in documentation and follow established procedures. Expect rotational shifts between 06:00 AM – 11:45 PM, rigorous SLA adherence, and performance metrics tracking. Initial three months will be fully on-site, transitioning later to a hybrid model with periodic office days.
🔹 Candidate Profile
Key Skills:
- Strong communication in English, Hindi & Telugu (or Bengali/Marathi)
- Typing speed 20–25 WPM
- Customer empathy and problem-solving
- Ability to work in rotational and night shifts
Preferred Profile:
- Immediate joiners
- Prior BPO/customer service experience
- Team player with a positive attitude
- Comfortable with documentation and performance targets
🔹 About BigBasket
BigBasket, a Tata Enterprise founded in 2011, is India’s largest online grocery platform, serving over 13 million customers across 60+ cities. With a strong values-driven culture and dedication to enhancing customer convenience, BigBasket offers growth paths across delivery, operations, tech, and customer support divisions.
🔹 How to Apply
- Prepare a resume highlighting language skills, typing speed, and service experience
- Attend the walk-in drive at Kondapur between July 5–9, 2025, from 10 AM–4 PM (carry resume & Aadhar)
- For remote assistance, DM or comment for a direct link or scheduling help