Accenture is hiring – Customer Service Associate – Healthcare Claims Support

Latest Job Updates – June 2025

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Accenture, a global professional services leader, is hiring a Customer Service Associate for its Healthcare Claims team in Bengaluru. This full-time, office-based role (0–2 years) supports end-to-end health insurance claim administration. You’ll execute precise claims registration, verification, evaluation, and liaise with healthcare providers. If you’re detail-oriented, customer-focused, and interested in healthcare operations, this role offers professional exposure and learning.

🔹 Job Overview

  • Role: Customer Service Associate
  • Company: Accenture
  • Location: Bengaluru, Karnataka (Office-based)
  • Experience Required: 1–3 years (0–2 preferred)
  • Education: Graduate (any discipline)
  • Salary: ₹2–5 LPA (estimate for similar roles in India)
  • Slug: customer-service-associate-accenture-bengaluru

🔹 Job Description

As a Customer Service Associate in Healthcare Claims, you will:

  • Process and register medical claims, verify documentation, and evaluate claim validity
  • Coordinate with hospitals, clinics, and providers on claim status and clarifications
  • Ensure compliance with Healthcare Utilization Management guidelines, including HIPAA
  • Collaborate within the team to meet SLAs and quality benchmarks
  • Maintain accurate documentation, escalate issues, and support continuous process improvements

You’ll engage in structured, well-defined tasks under supervision, contributing to efficient healthcare operations and customer service excellence.


🔹 Candidate Profile

Key Skills:

  • Graduate qualification & 0–2 years’ experience in operations or support
  • Strong verbal & written communication
  • Service orientation and attention to detail
  • Ability to follow guidelines, process-oriented mindset
  • Basic understanding of healthcare claims, insurance processes, or willingness to learn

Preferred Profile:

  • 1–3 years in healthcare claims, customer service, or BPO operations
  • Familiarity with Utilization Management or health insurance administration
  • Adaptable to rotational shifts
  • Collaborative team player with problem-solving aptitude

🔹 About Accenture

Accenture is a leading global professional services firm with over 699,000 employees across 120+ countries. They deliver cutting-edge digital, cloud, and operations solutions, and consistently rank among the World’s Best Workplaces. Accenture emphasizes growth, innovation, and inclusive culture.


🔹 How to Apply

  1. Highlight any healthcare, insurance, or claims process experience on your resume
  2. Emphasize attention to detail, communication, and process compliance
  3. Prepare for scenario-based and behavioral rounds on teamwork and customer handling