Latest Job Updates – July 2025
Join Sutherland Global as a Customer Support Associate working on Amazon’s Business-to-Business customer operations in Chennai. Ideal for freshers with up to 2 years of experience, this brick-and-mortar role involves delivering empathetic, proactive support via email, chat, and voice. You’ll manage interactions with precision, meet SLAs, and suggest process improvements in a fast-paced, inclusive MNC environment. Expect rotational day–night shifts and a true growth platform with recognition and wellness support.
Job Overview
- Role: Customer Support Associate – Amazon (B2B Support)
- Company: Sutherland Global Services
- Location: Chennai, Tamil Nadu (Office – Shriram Gateway Parks, Perungalathur)
- Experience Required: 0–2 years (freshers welcome)
- Education: High School Diploma or Equivalent and above
- Salary: Not disclosed
- Slug: customer-support-associate-amazon-chennai
Job Description
As a Customer Support Associate for Amazon’s B2B segment, you will:
- Serve as the primary point of contact via email, chat, and voice for business customers, ensuring accuracy, timeliness, and professionalism
- Own interactions end-to-end with empathy and problem-solving mindset, while maintaining brand representation
- Document customer interactions meticulously and consistently meet SLA metrics—including quality, productivity, attendance, and first-contact resolution
- Identify and communicate recurring customer issues and suggest process improvements
- Operate effectively in rotational shifts (day/night), managing workload with resilience and adaptability
- Thrive in a fast-paced, collaborative, global environment that values performance and well-being
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Candidate Profile
Key Skills:
- Outstanding verbal and written English communication
- Empathy and customer-first mindset
- Time-management and independent work capability
- Basic proficiency with Windows OS
- Problem-solving and documentation accuracy
Preferred Profile:
- High School Diploma or higher qualification
- Fresh graduates (0–2 years) are strongly encouraged to apply
- Comfortable with rotational shifts including nights
- Detail-oriented with ability to maintain SLA performance
- Keen interest in improving processes in dynamic, supportive teams
About Sutherland Global Services
Sutherland Global is a leading process transformation company excelling in AI, automation, cloud engineering, and advanced analytics. Trusted by global brands, it pioneers digital transformation via patented innovation and a human-plus-tech ethos. Known for a culture of inclusion and measurable results, it delivers scalable, future-ready solutions. (48 words)
How to Apply
- Tailor your resume to highlight customer empathy, communication, and SLA adherence
- Mention ability to work rotational shifts and office commute feasibility
- Apply only via Sutherland’s official careers page
- DM us on Telegram or WhatsApp for the apply link