Latest Job Updates – July 2025
Genpact is looking for fresh graduates to join as Technical Associates at its Hyderabad Service Desk team. Designed for candidates with strong communication and problem-solving skills, this L1 role involves supporting end-users through voice & non-voice channels, troubleshooting hardware and software, and maintaining IT operations. If you’re a Bachelor’s degree holder ready to start your career in IT support within a global business services firm, this is your opportunity. Empower Genpact’s mission-driven team and kick-start your journey with one of India’s top professional services companies.
🔹 Job Overview
- Role: Technical Associate – Service Desk L1
- Company: Genpact Ltd
- Location: Hyderabad, Telangana (On‑site)
- Experience Required: Freshers
- Education: Bachelor’s degree (any discipline)
- Salary: Industry-standard for freshers
- Slug: genpact-technical-associate-service-desk-l1-hyderabad
🔹 Job Description
As a Service Desk L1 Technical Associate, you will:
- Handle and resolve voice and non-voice support tickets within SLAs
- Provide Tier‑2 assistance for desktops, laptops, printers, scanners, and network issues
- Support business applications, Office 365, MDM tools, and browsers
- Set up IT hardware, manage user provisioning, and troubleshoot business application problems
🔹 Candidate Profile
Key Skills:
- Technical troubleshooting (hardware/software, network)
- Customer service and problem-solving mindset
- Strong English communication skills
- Ability to multitask and meet tight timelines
Preferred Profile:
- Bachelor’s degree (all fields accepted)
- Familiarity with Office 365, MDM, support ticket systems
- Good interpersonal skills and tech orientation
🔹 About Genpact
Genpact is a global professional services powerhouse with over 125,000 employees across 30+ countries. A champion of digital transformation, AI-powered services, and customer-centric operations, Genpact consistently delivers business impact for Fortune 500 companies.
🔹 How to Apply
- Update your resume highlighting technical support and communication skills
- Apply by 19 July 2025, 11:59 PM IST via Genpact’s career portal
- Mention “ITO091857 – Technical Associate” in your application
- Follow @trending_job_updates for ongoing support