Infosys BPM is hiring – Voice Process Associate – Freshers (Commerce)

Latest Job Updates – July 2025

Infosys BPM is recruiting only commerce freshers (B.Com/M.Com/BBA/BBM) batch 2022‑2024 for Voice Process Associate roles at its Mysuru (Mysore) centre. This onsite voice process opening is a great entry point into BPM operations, especially for recent graduates interested in taxation support roles. Focus keyphrase: Infosys BPM Voice Process Mysore Commerce


🔹 Job Overview

  • Role: Voice Process Associate (Fresher)
  • Company: Infosys BPM Ltd
  • Location: Mysuru (Mysore), Karnataka (Onsite)
  • Experience Required: 0 years — exclusively for commerce graduates from 2022, 2023, 2024 batches (no BE/B.Tech/BCA/MCA/B.Sc)
  • Education: B.Com / M.Com / BBA / BBM only
  • Salary: Not disclosed (typically process associate range)
  • Slug: infosys-bpm-voice-process-mysore-commerce

🔹 Job Description

As a Voice Process Associate (Taxation Process), you will:

  • Handle inbound voice interactions related to taxation support under client guidelines
  • Listen and respond to queries in English and Hindi with empathy and accuracy
  • Use probing techniques to resolve taxation-related issues and document outcomes
  • Maintain productivity and quality metrics (AHT, attendance, service levels)
  • Work night shifts in a competitive BPM environment, ensuring SLA compliance and client satisfaction

This is a high-visibility role where fresh commerce graduates can gain expertise in financial operations and global client servicing.


🔹 Candidate Profile

Key Skills:

  • Fluent verbal and written communication in English (Hindi preferred)
  • Comfortable with voice process and basic data/documentation tasks
  • Strong analytical ability, logical reasoning, and attention to detail
  • Adaptable to rotational or night shifts in a WFO setup

Preferred Profile:

  • Only commerce grads (B.Com, M.Com, BBA, BBM) from batch 2022–2024
  • Zero experience required; immediate joining preferred
  • Motivation to learn taxation process operations and deliver client resolution
  • Professional and customer‑centric approach in voice interaction

🔹 About Infosys BPM

Infosys BPM is the process‑management arm of Infosys Limited, delivering transformative services in finance, customer support, tax, and more. Known for its structured training, career paths, and global delivery model, Infosys BPM empowers fresh commerce graduates to upskill in business process services and build long-term careers.


🔹 How to Apply

  • Register and apply on Infosys BPM’s official walk‑in registration portal (mandatory pre-registration)
  • Interview Details:
    • Date(s): Mid-July 2025 walk‑in (e.g. 19 July 2025)
    • Time: Usually 10:00 AM to 01:00 PM
    • Venue: Infosys BPM Mysore Campus (detailed address on registration page)
  • Carry the following essentials:
    • 2 hardcopies of resume
    • 2 photo‑ID proofs (PAN, Voter ID, Passport)
    • Original and photocopy of mark sheets (10th, 12th, graduation), CMM/Provisional degree
    • Dress formal; no laptops/cameras allowed
  • DM on Telegram/WhatsApp to receive internal updates or group support for registration