Latest Job Updates – July 2025
IntouchCX is looking for bilingual, proactive Chat Support Executives to join their international CX team in Hyderabad. Ideal candidates will have 6 months–3 years of experience in real-time chat support and strong typing skills (30–35 WPM with ≥80 % accuracy). You’ll manage 2–4 concurrent chat sessions, resolving customer queries professionally while hitting SLA and CSAT targets. With attractive perks like PF/ESI, two-way transport, performance‑based incentives, and skill-based allowances—this role offers excellent growth in a dynamic BPO setting.
🔹 Job Overview
- Role: International Chat Support Executive
- Company: IntouchCX
- Location: Hyderabad, Telangana, India (LIB, Kokapet)
- Experience Required: 6 months–3 years
- Education: Grad/12th pass (no current students)
- Salary: ₹2.25–4 LPA + incentives & skill allowances (₹5 k–20 k over two years)
- Slug: international‑chat‑support‑intouchcx‑hyderabad
🔹 Job Description
You’ll handle 2–4 live chat interactions at once—providing fast, accurate responses to international customers (US/UK/AU), maintaining SLAs, and escalating complex issues when needed. Responsibilities include documenting interactions, meeting KPIs like response time, resolution rate, and CSAT, and collaborating with supervisors to improve processes. Must be ready for flexible shifts including nights.
🔹 Candidate Profile
Key Skills:
- Excellent written English
- Fast, accurate typing (30–35 WPM, ≥80%)
- Multitasking (handling 2–4 chats concurrently)
- Problem-solving & customer empathy
Preferred Profile:
- Immediate joiners (no ongoing notice period)
- Experience in international chat support (US/UK/AU)
- Comfortable with night and rotational shifts
- Performance-driven, KPI-oriented mindset
🔹 About IntouchCX
IntouchCX (formerly 24‑7 Intouch) has over 25 years of experience serving 18,000+ employees globally. Recognized for its innovative, customer‑centric approach and a strong focus on diversity, the company offers robust training, career progression, and performance-based rewards.
🔹 How to Apply
- Customize your resume to highlight international chat experience & typing speed
- Mention performance in SLAs, CSAT, and multitasking
- Attend the walk-in drive at Raheja Mindspace, Hyderabad (bring resume + Aadhar card)
- Or DM/comment for an easy apply link or interview details