Latest Job Updates – June 2025
IntouchCX, a global customer experience leader, is hiring for International Chat Support Executives in Hyderabad. This onsite, full-time role is open to candidates with 1–3 years of experience in international or non-voice chat support. You’ll manage 2–4 live chat sessions, resolve customer queries professionally, and maintain high satisfaction—across flexible shifts. Ideal for clear writers with strong typing skills (30–35 WPM), this role offers training, incentives, PF/ESI benefits, and two-way transport within 25 km. Join a people-first workplace and grow in the digital CX domain.
🔹 Job Overview
- Role: International Chat Support Executive
- Company: IntouchCX
- Location: Hyderabad, Telangana (Onsite)
- Experience Required: 1–3 years
- Education: Graduate or equivalent
- Salary: ₹2.25–4.5 LPA
- Slug: intouchcx-international-chat-support-hyderabad
🔹 Job Description
As an International Chat Support Executive at IntouchCX, you’ll:
- Handle real-time chat with international clients (US/UK/Australia)
- Manage 2–4 simultaneous chat sessions efficiently
- Resolve product, service, or order-related queries
- Escalate complex issues to supervisors
- Maintain high response and satisfaction KPIs
- Record interactions accurately and follow chat guidelines
- Support rotating shifts, including night and weekend coverage
You’ll receive full onboarding, ongoing training, and performance-based incentives—all while contributing to a supportive work culture.
🔹 Candidate Profile
Key Skills:
- Excellent written English communication
- Typing speed of 30–35 WPM with ≥80 % accuracy
- Multitasking in fast-paced chat environments
- Strong problem-solving and interpersonal skills
Preferred Profile:
- Experienced in international chat processes
- Familiarity with CRM tools or knowledge bases
- Willingness to work flexible shifts
- Immediate joiners preferred
🔹 About IntouchCX
IntouchCX (formerly 24-7 Intouch) is a global leader in digital customer experience, with 25+ years in BPO and CX services. With 25+ campuses worldwide, it emphasizes employee growth, training, and diversity—recognized by Forbes & Statista as a top large employer. Its Hyderabad center operates at Raheja Mindspace, Kokapet.
🔹 How to Apply
- Update your resume highlighting chat support experience
- Emphasize your written communication and multitasking abilities
- Be ready to join immediately
- Apply via IntouchCX careers page, Naukri, or walk in with your resume & Aadhar copy
- DM or comment “IntouchCX Chat” if you need the direct link