Latest Job Updates – July 2025
Microsoft’s Customer Experience & Success (CE&S) organization is seeking a skilled Technical Support Engineer to join their security support team focused on Microsoft Defender for Office 365. This role is based in Hyderabad (hybrid) and offers the opportunity to handle enterprise-level technical challenges, work closely with customers, and collaborate with engineering teams. Ideal for professionals with 3+ years of experience in technical support, network or cloud security, and Windows/Azure administration.
🔹 Job Overview
- Role: Technical Support Engineer – Defender for O365
- Company: Microsoft
- Location: Hyderabad, Telangana, India (Hybrid: ~50% remote)
- Experience Required: 2–4+ years
- Education: Bachelor’s in CS, IT, or related
- Salary: Not Disclosed
- Slug: microsoft-defender-o365-technical-support-engineer
🔹 Job Description
As a Technical Support Engineer, you’ll own and resolve advanced customer issues related to Microsoft Defender for Office 365, collaborating across support, engineering, and product teams. You’ll troubleshoot technical problems, aid in diagnostic tool development, and mentor peers. The role requires liaising with engineering teams to escalate product defects and drive continuous improvements. Microsoft provides world-class benefits and professional development opportunities. Candidates must pass a Cloud Background Check.
🔹 Candidate Profile
Key Skills:
- Expertise in Microsoft Defender suite (Office 365)
- Strong troubleshooting and diagnostic abilities
- Windows Server & Active Directory / Azure AD experience
- Excellent customer-facing communication
Preferred Profile:
- 2–4+ years in technical support, ideally enterprise cloud/security
- Experience with Python, automation scripting
- Familiarity with cloud platforms and networking
- Team collaboration and mentorship experience
🔹 About Microsoft
Microsoft is a global tech leader dedicated to empowering every person and organization to achieve more. Their CE&S division delivers exceptional support and success solutions, fostering a growth mindset and enabling impactful customer experiences across the enterprise spectrum.
🔹 How to Apply
- Tailor your resume highlighting experience with support, security, and automation
- Emphasize your work with Defender, Windows/Azure administration, and troubleshooting
- Apply via the official Microsoft Careers portal (see link below)
- DM for a referral if you’d like a boost