Latest Job Updates – June 2025
Wipro is seeking a Service Desk Analyst L1 based in Hyderabad, Telangana. This is a fantastic opportunity for individuals with 0–2 years of experience to join a global leader in technology services and consulting. You’ll serve as the first point of contact for B2B users—handling queries via calls, tickets, email, and chat. Ideal candidates will have strong communication skills, familiarity with common software/hardware troubleshooting, and experience maintaining SLAs and MIS reporting standards. If you’re motivated, customer-centric, and eager to grow within an inclusive, dynamic environment, we want to hear from you.
🔹 Job Overview
- Role: Service Desk Analyst – L1
- Company: Wipro
- Location: Hyderabad, Telangana, India
- Experience Required: 0–2 years
- Education: B.E./B.Tech in Computer Science or related
- Salary: Not Disclosed (average ₹1.8 L to ₹9.5 L/year for this role in India) getwork.org+13ambitionbox.com+13themuse.com+13
- Slug: service‑desk‑analyst‑l1‑wipro‑hyderabad
🔹 Job Description
As a Service Desk Analyst L1, you’ll act as the primary support for B2B users, offering resolution via voice, portal, email, or chat. You’ll log and track incidents using structured ticketing tools, maintaining compliance with TAT/SLA requirements as per SoW. Key responsibilities include troubleshooting basic software/hardware issues, escalations as needed, and maintaining MIS and resolution logs. Collaboration with cross-functional teams, handling customer feedback, and suggesting process improvements form part of your daily duties. This role supports professional growth in IT service management, with strong exposure to industry-standard tools and methodologies.
🔹 Candidate Profile
Key Skills:
- Customer support & communication
- Ticketing systems (e.g. TIS Service Desk)
- Basic software/hardware troubleshooting
- MIS & SLA compliance
Preferred Profile:
- Any internship/project in IT support or helpdesk
- Familiarity with ITSM tools (e.g., ServiceNow)
- Team player with analytical mindset
- Strong documentation & follow‑up skills
🔹 About Wipro
Wipro Limited (NYSE: WIT) is a global technology services provider with over 230,000 employees across 65 countries. We focus on enabling digital transformation through consulting, engineering, and operations services, empowering both clients and communities. We champion diversity, equity, and inclusion across all levels.
🔹 How to Apply
- Tailor your resume to showcase relevant support, ticketing, or IT exposure
- Highlight skills/tools listed above
- Apply through Wipro’s official careers portal
- Comment or DM this post for the apply link or guidance