Latest Job Updates – July 2025
Join Wipro as a Service Desk Analyst L2 (on‑site in Hyderabad) handling B2B user support across calls, chat, portal and email. Ideal for professionals with 1–3 years’ experience in service desk management, troubleshooting Windows, hardware, network and tracking tickets per SLA. Great growth path within Wipro’s global IT services and support ecosystem.
🔹 Job Overview
- Role: Service Desk Analyst L2
- Company: Wipro
- Location: Hyderabad, Telangana, India (On‑site)
- Experience Required: 1–3 years
- Education: B.E./B.Tech in CS or related (or equivalent IT certifications)
- Salary: ₹3.1 LPA – ₹9.8 LPA (approx.)
- Slug: service‑desk‑analyst‑l2‑wipro‑hyderabad
🔹 Job Description
As a Service Desk Analyst L2 at Wipro, you’ll be the first point of contact for B2B users in Hyderabad, resolving hardware, software and network issues via calls, chat, portal and email. You’ll log tickets, monitor SLAs (TAT, hits), maintain MIS and resolution logs, escalate complex issues, and offer feedback on process improvements. You’ll collaborate closely with internal teams, gaining exposure to client-specific applications, service desk protocols and performance scoring metrics. Ideal for those seeking hands-on experience in IT support and SLA-driven environments, this role supports your professional growth in global IT services.
🔹 Candidate Profile
Key Skills:
- Service desk management & IT support
- Incident logging & SLA/TAT tracking
- Troubleshooting hardware, software, networks
- Excellent customer communication
Preferred Profile:
- 1–3 years in service desk or helpdesk roles
- Experience with ticketing tools, MIS/analytics
- Strong communication, teamwork, logical thinking
- Process improvement mindset
🔹 About Wipro
Wipro is a global leader in IT services and consulting, serving clients across 65+ countries with 230,000+ employees. Known for delivering full‑stack digital transformation, cloud, infrastructure and automation, Wipro is dedicated to building a diverse, inclusive and future‑focused workplace.
🔹 How to Apply
- Tailor your resume to highlight service desk, SLA, and troubleshooting experience
- Showcase tools used, key achievements, metrics handled
- Apply only via the official Wipro careers portal
- DM us on WhatsApp or Telegram for the direct link 📲
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