Latest Job Updates – June 2025
Intro Paragraph
Microsoft’s Customer Experience & Success (CE&S) organization is hiring a Technical Support Engineer (IC3 level) in Bengaluru, offering a hybrid shift-based model with up to 50% remote work. Ideal for experienced professionals (1–3+ years), this full-time role supports enterprise customers across Microsoft’s cloud and digital transformation stack. Join Microsoft’s mission to empower every customer and elevate business outcomes through deep technical problem-solving and collaboration.
🔹 Job Overview
- Role: Technical Support Engineer
- Company: Microsoft Corporation India Pvt Ltd
- Location: Bengaluru, Karnataka (Hybrid – ~50% WFH)
- Experience Required: 1–3 years in technical support, consulting, or IT; OR Bachelor’s + 1+ years
- Education: Bachelor’s degree in CS, IT, or related field
- Salary: Not disclosed (U.S. range: USD 83 k–167 k)
- Slug: technical-support-engineer-microsoft-bengaluru
🔹 Job Description
As a Technical Support Engineer, you’ll:
- Own, troubleshoot, and resolve complex technical issues for enterprise customers via phone & email
- Leverage tools like event logs, performance traces, and debugging to resolve issues
- Act as a technical advisor on escalated support cases and coordinate across engineering teams
- Document resolutions and create knowledge-base articles for future reference
- Identify opportunities for product or process improvements and collaborate with internal teams
- Participate in peer readiness communities, mentor others, and improve technical proficiency
You’ll support Microsoft’s Digital Transformation Platform stack—including Azure, M365 identity services, Power Platform, SQL, and networking—collaborating with cross-functional teams.
🔹 Candidate Profile
Key Skills:
- Troubleshooting complex systems (logs, traces, network tools)
- Cloud, identity and networking knowledge (Azure, Intune, AAD, VoIP)
- Databases (SQL Server, T‑SQL performance tuning) and scripting
- Strong written/verbal English and customer-facing communication
Preferred Profile:
- Bachelor’s in a technical discipline
- 1–3+ years in technical support or IT consulting
- Microsoft certs (e.g., MS700, MS720) or Azure fundamentals
- Team player who mentors peers and elevates product/service quality
🔹 About Microsoft CE&S
The Customer Experience & Success division empowers customers to maximize value from Microsoft products and services. CE&S includes Support, Customer Success, and Consulting across global enterprise accounts. The Digital Transformation Platform group supports Data & AI, Power Platform,
🔹 How to Apply
- Highlight technical support experience—especially in Azure, identity, or SQL—in your resume.
- Emphasize problem-solving, collaboration, and knowledge-sharing instances.
- Prepare for scenario-based interviews and technical case discussions.