Wipro is hiring – Service Desk Analyst L1

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Wipro is hiring – Service Desk Analyst L1

  • Company: Wipro Limited
  • Role: Service Desk Analyst – L1
  • Location: Bengaluru, Karnataka, India
  • Experience Required: 0–4 years
  • Requisition ID: 61799 / 33124

🔍 Role Description

As a Service Desk Analyst (L1) at Wipro, you will serve as the initial point of contact for B2B users, handling IT service desk requests via calls, emails, chats, and portal tickets. Your responsibilities include:

  • Responding to and logging support requests
  • Supporting end-user hardware, software, and network issues
  • Meeting defined SLAs and maintaining daily MIS logs
  • Escalating unresolved issues per helpdesk policy
  • Identifying process improvements and feedback to internal teams

You will manage performance metrics such as TAT, SLA adherence, escalation volume, and customer satisfaction, while maintaining regular documentation and attendance standards .

🎯 Mandatory Skills & Qualifications

  • Previous experience (0–4 years) in IT support / service desk roles
  • Strong communication skills (verbal and written)
  • Familiarity with ticket-tracking systems (e.g. ServiceNow, TIS)
  • Ability to learn and support standard IT equipment and software
  • Process-driven mindset and attention to detail
  • Problem-solving skills and client relationship focus
  • Eager to suggest and implement improvements

🌟 Why Join Wipro?

Wipro is a leading global technology services provider, known for its inclusive culture and digital innovation. As an L1 analyst, you’ll gain foundational experience in IT support, troubleshooting, escalation frameworks, and customer service—ideal for launching a career in tech support and IT operations.

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Meta Description:
Wipro Bengaluru is hiring Service Desk Analyst L1 (0-4 yrs exp). Handle first-level IT support, SLA adherence, and process improvements. Apply now!