Latest Job Updates – June 2025
Wipro is looking for a meticulous Production Agent L1 to join its Lanes Evaluation team for Google Maps in Hyderabad. This role involves managing incoming help requests via phone or email, troubleshooting technical issues, conducting root cause analysis, and improving lane-level map data accuracy. Ideal for freshers with strong analytical and communication skills eager to support navigation data enhancement while working within SLAs.
🔹 Job Overview
- Role: Production Agent L1
- Company: Wipro Limited
- Location: Hyderabad, Telangana (India)
- Experience Required: Freshers only
- Education: Graduation mandatory
- Salary: Not Disclosed
- Slug: production-agent-l1-wipro
🔹 Job Description
As a Production Agent L1 at Wipro, you’ll support Google Maps’ lane data evaluation by managing transaction-level technical support and resolving client issues. You’ll diligently log and document every client contact, troubleshoot queries per SLAs, and escalate when needed. Your role includes analyzing patterns in query logs to optimize processes, updating self‑help documentation, and collaborating with team leaders for continuous improvement. Strong critical thinking, attention to detail, and familiarity with automation workflows are essential. You’ll also conduct root cause analysis, propose workflow enhancements, and ensure high data quality and customer satisfaction in a fast-paced, analytics-driven environment.
🔹 Candidate Profile
Key Skills:
- Strong attention to detail
- Analytical and problem-solving mindset
- Effective verbal and written communication
- Basic documentation and reporting proficiency
Preferred Profile:
- Graduates (freshers only)
- Comfortable with internal tools and content management
- Ability to learn quickly and adapt in dynamic environments
- Eager to contribute to data quality and process optimization
🔹 About Wipro
Wipro Limited is a global leader in technology services and consulting, with over 230,000 employees across 65 countries. The company specializes in digital transformation solutions spanning consulting, engineering, design, and operations, empowering clients to adapt and thrive.
🔹 How to Apply
- Tailor your resume to highlight analytical, troubleshooting, and communication skills
- Emphasize your passion for data quality and problem-solving
- Apply via the official Wipro careers page (Requisition ID: 70092)
- DM us or comment if you’d like help with the apply link!